Refund Policy

Last updated: 28 August 2026 · Contact: officialAIVYA@gmail.com

AIVYA sells digital educational products delivered through its secure Razorpay and private-download system. Because digital files may be accessed immediately, refund eligibility depends on the circumstances, the product listing, applicable law, and the payment platform’s rules.

Before purchasing

Please review the title, description, format, included workbook or resources, price, and delivery method before payment. If something is unclear, contact AIVYA before purchasing and we will provide a human response within 24 hours.

When to contact us

• A payment was completed but the download or library access did not arrive.
• A file is materially corrupted or the wrong file was delivered.
• A duplicate charge appears to have occurred.
• You need help understanding what was included in the purchased product.

How to request help

Email officialAIVYA@gmail.com with your Payhip order ID, purchase email, product title, and a short description. Never send full card details or login codes.

Review and resolution

AIVYA will review the request promptly and may ask Payhip or the payment provider to investigate. Where a refund is approved, it is normally returned through the original payment route. Processing times may depend on the provider.

Misuse and access sharing

Refund requests may be reviewed alongside evidence of resale, redistribution, shared buyer-only links, or other licence misuse. AIVYA may suspend support for abusive conduct while preserving the buyer’s rights under applicable law.